Patient Experience Overall Measure of Satisfactionis an indicator of
This indicator measures a patient's overall satisfaction with the care they receive from the National Health Service. The series measures the overall patient views on the care they receive in the NHS. The statistics are produced using results taken from the national patient survey programme, published separately but on the same day by the Care Quality Commission (CQC). The patient experience statistics include results for outpatient, inpatient, mental health and accident & emergency surveys. These scores should be measured before and after the intervention.